Shipping policy

Last updated: 11-11-2025

At Neurobella, we're committed to delivering your order safely and efficiently to your door, wherever you are. Below you'll find all relevant shipping information.

Shipping Destinations

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • New Zealand

Handling Time

  • Orders are handled within 1 weekday (Monday to Friday).

Transit Time

Once shipped, transit times are:

Country Transit Time
United States 7–14 business days
United Kingdom 7–14 business days
Canada 7–14 business days
Australia 7–14 business days
New Zealand 7–14 business days

Note: Transit time includes shipping only. Processing time and handling time are additional. Weekends and public holidays are not considered weekdays.

Shipping Costs

We offer FREE standard shipping on all orders. No minimum purchase required.

Shipping Carriers

We work with trusted carriers to ensure reliable delivery, including:

  • USPS
  • UPS
  • DHL
  • Royal Mail (UK)
  • Canada Post
  • Australia Post

Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your shipment via our Track Your Order page.

Undeliverable Packages & Address Issues

  • Please ensure your address is complete and accurate at checkout.
  • Orders returned due to incorrect address or unclaimed delivery can be reshipped for a flat handling fee.
  • We are not responsible for delays or failed deliveries caused by incorrect address information.

Order Changes & Cancellations

  • Orders can be changed or canceled within 2 hours of placing them.
  • After this period, the order may already be processing and changes are no longer guaranteed.
  • To request a change, please contact us as soon as possible at support@neuro-bella.com.

Lost or Damaged Shipments

If your order is lost or arrives damaged, we will replace it at no additional cost the first time. Please report any delivery issues within 5 days of the expected delivery date by emailing us at support@neuro-bella.com.

Customs & Import Duties (International Orders)

  • For orders shipped outside the United States, customs duties, taxes, or import fees may apply upon arrival.
  • These charges are the responsibility of the customer and vary by country.
  • Neurobella is not responsible for delays caused by customs processing.

Need Help?

For all shipping-related questions, feel free to reach out to our customer service team:

Perseek

Address: 8 The Green STE D , Dover, Delaware, 19901, United States

Email: support@perseek.com

Customer Service: Monday to Friday, 8:30 AM – 5:30 PM (EST)